Make it personal.
Keep it respectful.

Last updated: October 28, 2026.

These terms govern your use of FaceRap and its FaceRap credits packs. Purchases are available only when checkout is enabled. Your total price and currency are shown before payment, and no payment is taken merely by choosing a pack.

Who can use FaceRap

You must be 18 or older. Only upload photos of adults who explicitly agreed to their likeness being used in an AI-generated performance. For duo videos, both adults must agree. You are responsible for the rights to the text and images you provide.

Pack prices and billing cycle

FaceRap credits are prepaid and valid for 30 days after issue. Repurchase is manual; there is no recurring charge or automatic renewal. You are charged for the pack you choose, and buying more credits requires a separate payment.

• 100 credits for US$9.90, valid for 30 days.
• 300 credits for US$24.90, valid for 30 days.
• 1,000 credits for US$69.90, valid for 30 days.
• 4,000 credits for US$269.90, valid for 30 days.

These are the regular USD pack prices. Prices in EUR, GBP, CNY and JPY are listed on our pricing page. Prices exclude applicable taxes. Before you authorize a payment, checkout will show the selected pack, currency, any applicable taxes and the total amount payable.

Refunds and cancellations

All credit pack sales are final: purchases are not refundable in cash. If the platform cannot deliver because of a technical failure on our side, the credits you spent are returned to your balance (failures already compensated with returned credits are not compensated twice). Credits that expire unused lapse automatically and are not restored.

You may cancel a purchase by leaving checkout before payment is completed. There is no recurring payment or automatic renewal to cancel. Closing your account does not convert remaining credits into a cash refund.

Mandatory consumer rights take priority over this policy, including any applicable withdrawal rights and remedies for defective, misdescribed or undelivered digital content or services. We do not make a legally required remedy conditional on receiving a refund from our generation or payment providers.

For a billing error, email support@facerap.app with your order ID and the reason for your request. Do not send full payment card details. A dedicated support representative will handle your request, normally within 1–3 days.

Credits, expiry and generation

All FaceRap credits, including bonus credits, expire 30 days after they are granted. Each purchase has its own expiry date and time, displayed on the purchase and balance pages. Expiry is precise to the second in UTC. Unused expired credits are not refundable. Credits with the earliest expiry are used first.

A standard solo 720p video uses 100 credits. Advanced settings may use more credits; the total is shown before submission. Tasks submitted before their credits expire continue normally. Platform faults, rejected reviews and failed generations return all credits locked for that task, once only. Returned credits receive a fresh 30-day validity period starting from the return date, even if the original credits have expired.

A failed lip-sync attempt receives one automatic retry when enabled; if generation still fails, its credits are returned. A credit return is not a cash refund. Complimentary and promotional credits cannot be redeemed for cash.

AI results and generation requests

AI results vary. Template videos illustrate a creative direction and are not a promise of an identical background, appearance, voice, timing or performance. A preference for a different artistic result is not, by itself, a technical generation failure or an entitlement to a cash refund or a free replacement. Report objective problems, such as an unplayable file, missing sound or incorrect lip sync, for investigation. Your mandatory consumer rights remain unaffected.

Check your photo, permission, words and selected settings before submitting. Generation may incur processing costs after submission, and there is no self-service cancellation of a submitted task. Closing the page, leaving the site or changing your mind does not cancel processing or reverse a successfully delivered task. Contact support if you need help or wish to exercise an applicable legal cancellation right.

Billing review and duplicate compensation

We review requests using the order, task and credit records. A cash refund, when approved, cancels the credits covered by that refund; those credits cannot also remain available for generation. Where the same payment is already being reviewed through a bank or payment provider, tell support so we can coordinate the resolution and avoid duplicate repayment for the same amount. This does not restrict your right to dispute a payment or request a remedy required by law.

Help with generation issues

If you encounter any generation problem after purchase, contact support@facerap.app with your order or job ID and a description of the problem, including any incorrect lip sync in a completed video. A dedicated support representative will investigate and help resolve the issue, normally within 1–3 days. If more time is needed, we will explain the reason and give you an updated timeline. This support process does not limit any mandatory consumer rights.

Acceptable use: prohibited content

These rules apply to uploaded photos, prompts, lyrics, audio, generated videos and content shared through FaceRap. Do not upload, request, generate or distribute:

• Pornography, nudity, sexually explicit or other NSFW content.
• Content involving minors, including child sexual abuse material (CSAM), sexualization, exploitation or other content that endangers children. FaceRap is for adults only.
• Violent or gory content, including graphic injury, bloodshed, torture, cruelty, or content that promotes or incites violence, terrorism or self-harm.
• Hate speech, hateful imagery, discrimination or incitement against people based on race, ethnicity, sex, gender, gender identity, religion, nationality, sexual orientation, disability or other protected characteristics.
• Non-consensual intimate imagery (NCII): real or AI-generated intimate or sexual images, audio or videos created or shared without the depicted person’s explicit consent. This includes sexual deepfakes, simulated nudity, “undressing” images, revenge pornography, sexual extortion and threats to share intimate content. Consent does not make otherwise prohibited sexual content acceptable.
• Unauthorized deepfakes, celebrity or political impersonations, requests for a real artist’s voice, fraud, deception, harassment, threats or humiliation. Do not present an AI-generated performance as a real recording of someone.
• Content that infringes copyright, trademarks, privacy or likeness rights, including copies of existing songs or photos and lyrics you do not have permission to use.

Review and enforcement

Automated photo review must pass before video generation is available. Do not bypass safety checks. We also review content reported to our support email. Depending on the severity and frequency of a violation, we may reject a request, issue a warning, require changes, remove content or disable access to it, restrict generation, suspend an account during review, or permanently ban an account for serious or repeated violations. We may preserve relevant evidence and report suspected illegal activity to the appropriate authorities where required by law.

Report content and response times

Report violations to support@facerap.app. Include the content or job URL or ID, a description of the issue and your contact details. For NCII or child-safety reports, provide a link or ID rather than attaching intimate or illegal material. We use report information to investigate and handle it in accordance with our Privacy Policy.

We acknowledge reports within 24 hours of receipt. Urgent reports involving child safety, NCII or credible threats of violence receive priority review and protective action, such as temporarily disabling access to reported content, within 24 hours. For other reports, we review and communicate a decision within 3 business days. Confirmed violations are removed or restricted within 24 hours of the decision. If an investigation needs more time, we notify the reporter within the applicable deadline, explain why and provide an updated completion date; urgent protective restrictions remain in place during review. Business days are Monday through Friday, excluding public holidays in China.

Affected users may appeal by emailing support@facerap.app within 14 days of an enforcement notice. Include the account or job ID and the reason for the appeal. We review the appeal and communicate the outcome within 7 business days, or explain any delay and give an updated completion date within that period.

AI disclosure

Paid downloads are watermark-free, with no FaceRap watermark or burned-in AI label. When sharing, identify the content as AI-generated and use the platform’s disclosure tools where available. A purchase does not guarantee exclusive rights or clearance of third-party rights.

Support and reports

For customer support, questions about these terms or reports of inappropriate content, contact support@facerap.app.